Scope and merchant identity
Wrizelonshun.world, located at 350 Parnassus Ave Ste 100, San Francisco, CA 94117, USA, honors the procedures below for Lenoa-branded dietary supplements purchased through authorized checkout flows on this domain. Marketplace or retail partners may maintain separate policies.
Hygiene note: because capsules are ingestible, many returns require unopened seals. Exceptions appear in the damaged-goods section.
United States satisfaction guarantee window
Unopened bottles inside resale-ready outer cartons may be returned within thirty calendar days of recorded delivery for a refund of the product subtotal. Original outbound shipping charges are non-refundable unless we fulfilled the wrong SKU or neglected documented gift instructions.
To initiate, email ask@wrizelonshun.world with your order identifier, reason code, and photo of the unopened seal if requested. We respond with a return merchandise authorization and, when applicable, prepaid labels for verified errors.
European Union and United Kingdom statutory withdrawal
Consumers residing in the EU or UK may cancel distance contracts within fourteen days of receiving physical goods without giving a reason, subject to regulations governing sealed foodstuffs. Seal-breaking for quality inspection can extinguish withdrawal rights unless the product is defective.
Refunds include the lowest-cost standard shipping you originally selected when the entire order returns in merchantable condition. We may withhold reimbursement until goods arrive or you supply carrier proof, whichever occurs sooner.
Damaged, defective, or mis-shipped items
Photograph outer shipper, inner padding, and affected units within seventy-two hours of delivery. Approved claims receive prepaid labels, replacements, or refunds at our discretion. Temperature excursions logged by carriers may trigger proactive outreach before you notice damage.
Opened dietary supplements
Opened bottles are generally final sale. We make exceptions for documented quality deviations—such as aberrant odor verified by batch comparisons—or regulatory recalls. Subjective taste preferences alone do not qualify.
Subscriptions and autoship
Cancel future billings at least seventy-two hours before the next charge by emailing ask@wrizelonshun.world from the purchasing address with “Subscription hold” in the subject line. Charges already captured follow the return rules in effect on the shipment date.
Refund processing timeline
After warehouse inspection confirms eligibility, refunds post within ten business days to your original payment path. Banks may require additional posting cycles. Store credit may be offered when payment processors cannot return to deprecated cards, with your consent.
| Scenario | Target action |
|---|---|
| Unopened U.S. return authorized | Label issued within 2 business days |
| Warehouse receives return | Inspection within 3 business days |
| Refund approved | Processor submission within 2 business days |
Exchanges
To keep traceability tight, we usually process exchanges as refund-plus-new-order unless customer experience leadership pre-approves a swap SKU for loyalty members.
Chargebacks and payment disputes
Contact us before disputing with your bank. Many situations resolve faster collaboratively and reduce the risk of account holds triggered by automated fraud models.
Force majeure and regulatory holds
Customs seizures, embargo announcements, or public health orders may delay returns beyond stated timelines. We communicate pauses as soon as practicable.
Returns desk contact
Email ask@wrizelonshun.world with “Returns” in the subject line, attach imagery when relevant, and include a phone number for carrier coordination if you consent to calls.